You've landed on our desktop site, click here to switch to our mobile site.

Stairlift FAQs: Common Stairlift Questions

At Acorn Stairlifts, we wish to help you as much as we possibly can. If you have a question that isn't answered here, please contact us or call one of our friendly and experienced advisors on Call Toll-FREE: 1 833 295 6749

Are stairlifts safe?

Stairlifts are extremely safe, when installed by professionally competent persons. Acorn stairlifts are manufactured to the highest standard and all Acorn employed technicians are trained to the highest standards.

What happens if there is a power outage, will I be stranded?

An Acorn Stairlift is battery-powered and will continue to work even if you have a power cut. Acorn pioneered the use of DC (battery) power in stairlifts.

When the Acorn 130 stairlift was designed, it was chosen due to the inherent advantages of safety and the ability to operate normally during a power failure. All of Acorn's stairlift competitors have followed this lead and now offer a battery-powered product. Such are the advantages of this technology!

What is the maximum weight that an Acorn Stairlift will carry?

The Acorn 130 Straight stairlift has a maximum user weight of 350lbs

The Acorn 180 Curved stairlift has a maximum user weight of 265lbs

If I arrange for a survey, will I get the hard sell?

Absolutely not! Our survey is completely free and without any obligation to buy anything. An Acorn surveyor will only come round if you specifically request it, allowing you to tell them about your individual requirements in the comfort of your home

A visit from one of our expertly trained surveyors will allow you to see what sets Acorn Stairlifts apart from any other stairlift company.

After assessing your needs our surveyor will instantly be able to give you the peace of mind of knowing exactly how affordable an Acorn Stairlift can be.

Our surveyor can then accurately measure your stairs and assess your specific needs. Once your staircase has been surveyed, our surveyor will sit down with you and guide you through the different types of stairlift Acorn can provide. You will be given your own free, fixed written quotation, and you are under no obligation to purchase - it is then entirely your decision - in your own time - whether to buy or not.

How long does it take to install an Acorn Stairlift?

If your Acorn Stairlift has been manufactured to the exact dimensions of your home, it can take less than an hour! A curved stairlift may take longer to install, but any disruption is kept to an absolute minimum.

Before an Acorn Installer leaves your home, they will make sure that the stairlift is tested thoroughly, and demonstrate all the features - making sure you are perfectly happy and know how to use it. Of course, we’ll leave everything as clean and tidy as you had it before.

I have a disability. Will an Acorn Stairlift be suitable for me?

All Acorn Stairlifts have been designed to ease difficulty with many disabilities; why not contact us today to talk through your circumstances and the options available to you.

What is the Acorn FastTrack® system?

Our sophisticated FastTrack® system was created with one purpose in mind - speedy installation. The reason? To help our customers get back to enjoying the home they love, quickly and with the minimum of fuss and disruption.

Click here to find out more about Acorn's FastTrack system

Will I need to redecorate after my Acorn Stairlift is installed?

The Acorn Stairlift is fitted to your staircase, not the wall, so there's a minimum of disruption to your home, and no unsightly repairs to be made.

Our expert installers will install, test and demonstrate your stairlift, and leave your home just as tidy as they found it.

What kind of warranty does Acorn offer?

Your Acorn Stairlift comes with a fully comprehensive 12-month warranty. If any component should fail due to faulty manufacture during the first year of ownership, Acorn will send round one of our fully trained service technicians to get your stairlift back to full working order free of charge.

After that, we have several different cover plans available to suit a range of budgets. Remember that an Acorn stairlift is a very, very reliable piece of equipment. Acorn stairlifts are manufactured to the world's highest standards and exceed the requirements of most, ensuring safety, reliability and engineering excellence. Why not contact us and ask about our extended warranty cover plans?

My staircase is quite narrow. Will an Acorn Stairlift fit?

Staircases come in many varied sizes and shapes, with 'fans' of steps at the top or bottom, sub-landings, etc. It's often possible to fit a transfer platform, construct 'infill boxes' or use two straight stairlifts.

Any one of these options could be cheaper than a curved stairlift, and your experienced Acorn Surveyor will be able to advise you on the best option.


Contact us for FREE no obligation advice and speak to one of our friendly experts.

Toll-FREE: 1 833 295 6749

Send me a FREE Quote


Only one step to go!


Do you require a stairlift to be installed the Next Day?